Listing & Leasing Process
Approved Tenant and Lease Signing Process
Once we have an approved applicant, we will notify you of the approval. We send a link for the tenant to pay an earnest deposit to hold the home and take it off
Keyless Entry
We are excited to share that we are rolling out keyless entry across our managed properties. This system has proven to be highly effective for security, operati
Leasing
Your property has just had a turn completed and is now passed to the leasing department, what to expect: You will receive a detailed email from the leasing mana
Preleasing & Prelisting
What is Preleasing? Listing a property in attempt to secure tenants before the current tenant’s lease ends. Preleasing takes place between 50-60 days before a t
Process for adjusting listing price_Owner
This process of adjusting the rent over time is an attempt to match the Asking Rent to the Market Rent. When these two numbers align, a well-qualified resident
Rent Ready Standards
Resident Screening
https://www.ftc.gov/business-guidance/resources/using-consumer-reports-what-landlords-need-know Credit score, credit history, and public records from TransUnion
Maintenance for Owners
Expected Maintenance Schedule & Cost Guide
Arizona Property Maintenance Guide Recurring Costs, Timelines & Recommendations for Rental Property Owners Owning rental property in Arizona comes with unique m
Home Warranties
We ask that you support our approach to maintenance to Get the right maintenance done, For the long-term good of the property, At a reasonable cost and In a way
Maintenance by Owner
When a repair is needed, we'll send you a work order via email. Please respond to this email to confirm that you will complete the work. This confirmation lets
Maintenance by Owner Preferred Vendors
At Aloe Property Management, we strive to provide a seamless experience for both property owners and residents. Some owners choose to complete maintenance thems
Maintenance Process
What does maintenance process look like? 1. Work Order Submission Residents submit maintenance requests through their online portal. We request photos and a det
Maintenance Standards
Unoccupied/Turn Standards A summary of Aloe Standards is as follows: "Aloe shall not be able to find any visible dirt inside the unit after cleaning." The unit
Property Maintenance
We work with service providers who provide good reliable service at a fair price. With all service providers, we work diligently to deliver the best value for o
Responsibility: Tenant or Owner?
Category Owner Responsible Tenant Responsible Plumbing Major Plumbing Clogs Local Drain Clogs, toilets, sinks, tubs, showers, floor drains Leaks from water/drai
Wear and Tear
This document is meant to provide a general overview of the different between wear and tear vs damage when doing a security deposit return. Security deposits ca
Fees & Funds
1099 Filings
We initiate filings for 1099 every year at the end of January as required by the IRS. Owners get digital copies. Sometimes owners don't know or understand what
Disbursements
Disbursements are always issued on the 15th, 23rd, and 31st of each month. They take 2-3 business days to hit property owner accounts. One of the most common qu
Explanation of Charges
Why do we charge $5 to pay my preferred vendor? Why do you charge $10 to coordinate my Home Warranty per trade fee? Why do you charge $15 to issue a paper check
Fees & Pricing Plans & Options
Services Offered Lease Only $1500.00 Al La Carte - DIY Landlord Services Property Management Services $89 Property Management Executive (Dedicated PM) 10% Minim
Funding Requests
When a property needs a new HVAC, replacement hot water tank, leak repair etc. - anything above the maintenance reserves funds we have on hand for any given pro
Management Fee
What do I get with my monthly management fee? Some may think it's just about rent collection, but in reality, it is much more: Rent collection. Even if your uni
Monthly Mgmt Plans
Passive $89 monthly mgmt fee, $500 maintenance approval limit - This plan is for owners who want to be very hands off. Owners on this plan usually look at the m
Rental Payments
How do rent payments work? Existing Leases: If we are taking over an existing lease, we will adhere to its terms regarding due dates and late fees until it is r
Why Aloe Property Management Retains Late Fees
At Aloe Property Management, our goal is to protect your investment, minimize vacancy, and ensure rent is collected as quickly and efficiently as possible. Whil
Renewals
Lease renewals
Aloe will ultimately defer to the owner’s request on lease renewals, including the price and the dates. We send out quarterly emails on lease renewals, asking o
Property Inspections
Property inspections are performed at all units managed by Aloe ONE time a year to ensure the upkeep of your investment property by your tenants. During these i
Move-Out Process
Carpet Life
Arizona landlord-tenant law (ARS Title 33) does not set a fixed replacement schedule for carpet, flooring, paint, or appliances. There is no “5-year rule” writt
Resident Gave Notice To Vacate FAQs
NOTICE TO VACATE When we receive possession back from the resident, Aloe completes our standard turn process as outlined in the owner handbook. We will also ins
Termination of Management
FAQs: Your Responsibilities After Property Management Ends
Q: Who is responsible for the tenant's security deposit now that my property management agreement is terminated? A: You are. According to Arizona law (A.R.S. §
What to Expect when Ending Management
If your planning to end management due to other plans with your property - selling (not with Aloe), moving back in, or have family moving back in, etc… Read Bel
Selling
🏡 Should You Sell or Turn Your Home Into a Rental?
If you're debating whether to sell your property or keep it as a long-term rental, this breakdown explains how rental property truly works — especially if you’v
Considering Selling Your Investment?
Things happen! Sometimes the thought of selling your rental investment property might seem like the best option. Please consider the below if you are thinking a
Home Watch Services
À La Carte Services
360 Tour
A 360 tour is a set of interactive, panoramic photos that allow you (and potential tenants) to “walk through” a property virtually. Using our 360° camera, we ca
Annual Property Inspection
Annual Property Inspection At Aloe Property Management, we know that many of our owners live out of state or simply don’t have the time to personally visit thei
Bill Pay Coordination
When owners request that Aloe pay their preferred vendors (ones we don’t already use regularly), there’s a lot of behind-the-scenes work involved. Each payment
Eviction Service
Initial Document Request : Aloe will request the following documents from the landlord: Lease agreement Tenant ledger Tenant's email, phone number, and names In
Home Warranty Coordination
Many landlords purchase a home warranty policy to help offset repair costs. While warranties can save money, the process is often slow, complicated, and frustra
Lease Enforcement Process
To initiate the process, simply send us the tenant's lease and proof of the violation. We will then send a certified 5-day Health and Safety notice or a 10-day
Lease Only Services
✔️ MLS Listing & Syndication Your property marketed on 20+ top rental sites including Zillow, Trulia, Apartments.com , Realtor.com , Redfin & more. ✔️ Professio
Lease Renewal Process
"Lease Renewal Process Only" service for $500 includes: Tenant Communication: Handling all communication with the current tenant to confirm their interest in re
Maintenance Coordination
Your tenants will have access to a dedicated online portal where they can submit all their maintenance requests. When a tenant logs a new request, our system wi
Make Ready Project Management
Owning rental property from out of state—or simply not having the time to oversee contractors—can make the process of turning a property rent-ready stressful an
Move Out and Security Deposit Disposition
Property Access and Documentation: You will access the property to take photos of any wear and tear, damages, needed repairs, and potential upgrades. Documentat
Move-In Condition Report
A Move-In Condition Report is one of the most important protections for landlords—especially for those who live out of state or can’t personally walk the proper
Onboarding Process
When you begin management with Aloe Property Management, we put a significant amount of time and resources into setting your property up correctly in our system
Our Guarantees
Eviction Guarantee
Our Screening process is so extensive, that we will pay for the eviction up to $500 in the event of eviction expenses. Property Management Language: Eviction Co
Leasing Guarantee
Our leasing guarantee states that if a tenant does not fulfill at least 12 months of a lease term, we will find you a new tenant for free. Lease Break Fee and L
Pet Protection Guarantee
Our Pet Protection Guarantee covers you up to $3,000 of damage caused by an approved pet. 67% of U.S. households own a pet according to the 2019-2020 National P
Important Information
3rd Party Rental Assistance_Owner
Please be aware that because these agencies are mostly non-profit or government funded, receiving funds can be a lengthy process and we encourage tenants to mak
Client Handbook
This is a great source of information about our company with expectations of Aloe and our clients. Please refer to it and direct any questions regarding the cli
Evictions
Evictions are a risk we run in the property management world! We have a tenant screening system in place to reduce the number of evictions we experience, but we
Fair Housing
Fair housing is a person's right to choose, without unlawful discrimination, where to live. Arizona’s fair housing laws protect people who are denied housing ba
Fair Housing Advisory
Discrimination is ILLEGAL It is illegal under the Federal Fair Housing Act and Arizona Fair Housing laws for a property owner/seller, landlord, property manager
General Liability Insurance
MASTER GENERAL LIABILITY OVERVIEW The Master General Liability is a beneficial product for both the landlord and the property manager. The liability is afforded
Keys & Lockouts
Tenants are responsible to keep track of their house keys. Tenants may make additional copies of their own Residents may have the locks re-keyed (due to securit
Landlord Liability Risks
Landlord liability generally falls into 5 major buckets : Premises & Physical Safety Maintenance & Habitability Legal / Regulatory / Fair Housing Financial & In
Lease Break Policy
When tenant requests to break their lease, it must be in writing, and at least 30 days before they plan to move out on or before rent is due. Example; If they g
Owner Liability Explanation
“Why Aloe PM Recommends Repairs” Repair recommendations are not cosmetic suggestions . They are based on: Safety Habitability Legal exposure Insurance defense I
Owner Liability, Safety & Risk Management Overview
Purpose: This page explains why Aloe Property Management takes a proactive approach to safety, maintenance, inspections, and insurance compliance. Owning a rent
Renter’s Insurance Policy
Tenant is required to maintain renter's insurance on Property for the duration of occupancy that includes $300,000 of legal liability coverage for damage to Lan
Resident Benefit Package
1. Liability Insurance Requirements & Program: Residents are required to maintain at least $300,000 in property damage and liability coverage. They have two opt
Transitioning from Your Current Property Management Company
Welcome to Aloe Property Management! We’re excited to have you on board and will make your transition as smooth as possible. To ensure a seamless handoff from y
Utilities
Our primary responsibilities with regard to utilities are below: Ensure tenants are paying for utilities as appropriate, and that this is documented correctly i
Troubleshooting
How an owner can update the bank account where their distributions get deposited.
When an owner is on their portal they have the option to change their bank account info where their distributions will be sent. This is a view of the owner's po
How to Make a Payment or Contribution Through the Owner Portal
On the dashboard of your portal, click on Make Contribution In the Make Payment screen, you will first select how you would like to make the payment: Saved Paym
How to Reset Owner Portal Password
If you enter your credentials in order to access your owner portal and you receive the red banner that reads " Email or Password is Incorrect", select "Forgot P
Property Owner Portal_Owner
Common questions about owner statements & reports: Why didn't I receive a disbursement I expected? Disbursements https://help.rentvine.com/owner-portal-introduc
Rentvine Portal Access Multiple Properties
Common troubleshooting steps include: Clearing cache & cookies within the browser. Ensure a PC is being used if able. Ensure Google Chrome is being used to navi