🛠️ Home Warranty Coordination – What It Involves

Many landlords purchase a home warranty policy to help offset repair costs. While warranties can save money, the process is often slow, complicated, and frustrating for both residents and landlords. That’s where our coordination service comes in—we handle the back-and-forth so you don’t have to.

1. Submitting the Service Request

When a resident reports an issue, we first confirm it qualifies under your warranty coverage.
We then call the home warranty company and submit the service request on your behalf.
The warranty company assigns one of their approved vendors to the work order.

2. Coordinating Between Parties

Resident: We keep them updated on scheduling and troubleshoot if delays occur.
Vendor: We follow up to confirm scheduling and arrival windows.
Home Warranty Company: We call repeatedly if the warranty cannot get a vendor dispatched in a timely manner, or if approvals are pending.

Our goal is to keep all three parties aligned to avoid unnecessary delays.

3. Following Up on Site Visits

If the vendor comes out but work is not completed (common with warranty jobs), we immediately follow up:
Did the vendor submit their report back to the warranty company?
Did the warranty company approve or deny the repair?
We push both sides to speed up approvals so your resident isn’t left waiting.

4. Escalating When Delays Occur

If a warranty vendor can’t come out soon enough, we call the warranty company directly and request an alternative vendor or expedited service.
If the warranty requires a large out-of-pocket charge for non-covered items, we bring this to you right away with possible alternatives:
Approving the warranty vendor’s out-of-pocket charge.
Hiring an outside vendor (often faster and sometimes cheaper).
Declining the repair if it’s not urgent.

5. Why It’s a Process

Home warranties operate differently than normal vendors:

You don’t choose the vendor—the warranty company assigns one.
Vendors must submit reports before repairs can be approved.
Coverage limits apply—many repairs are only partially covered, with the landlord responsible for upgrades, modifications, or non-covered components.
Response times can be slow compared to direct vendor dispatch.

Because of these built-in delays, our constant follow-up is key to keeping things moving.

6. The Value to You

By having Aloe PM coordinate, you get:

Reduced resident frustration from delays.
Faster turnaround by avoiding backlogs.
Clear communication on costs and coverage.
Options if warranty service becomes too slow or expensive.
Peace of mind knowing someone is pushing the process every step of the way.

👉 In short: Home warranty coordination means we act as the middleman between resident, vendor, and warranty company to minimize delays, manage approvals, and present you with the best options for cost and timing.