We ask that you support our approach to maintenance to

Get the right maintenance done,
For the long-term good of the property,
At a reasonable cost and
In a way that fosters good will with the resident(s) and allows us to operate efficiently.

Home warranties sometimes accomplish #1 above but rarely accomplish numbers 2, 3 and 4.

Our experience with home warranties has been overwhelmingly negative. If you have a home warranty now or if you are considering purchasing one, please read reviews on home warranties, look up why not to use a home warranty with a rental property, and are home warranties beneficial.

PLEASE UNDERSTAND WE WILL NOT TOLERATE POOR OR UNRESPONSIVE SERVICE FROM A HOME WARRANTY PROVIDER OR THEIR ASSIGNED VENDOR. IT IS BAD FOR TENANT RELATIONS, AND IT IS BAD BUSINESS THAT HURTS OUR COMPANY REPUTATION.

If any of the following conditions apply, we expect your full support to stop working through your home warranty and their assigned vendor and contract with another service provider at your cost:

Waiting on hold for more than 20 minutes with the home warranty company.
Having to make more than 2 follow-up calls with the home warranty company or assigned vendor for the same issue without a timely response.
Waiting for more than 2 business days for parts to be ordered or arrive that are readily available in local supply stores.
Having to personally supervise or check work done by a home warranty dispatched vendor.
No hot water or air conditioning for more than 48 hours for any reason.
The same or similar problem recurring within 30 days.

If you have a home warranty and you would like us to attempt to use it, please do the following